yes, i've finally got what i wanted. someone finally hear me in hsbc. its finally the level of customer service that is expected of a foreign bank. i'm finally getting the SGDx amount credited into my account.

the credit goes to "hsbc central investigation unit"'s officer-in-charge, ms cherlyn.

i had just hang up the call with her.

correct step 1 : she apologised for the late call, which proceeded by an apology for the mis-handling of the disbursement.

correct step 2 : admit its the bank's mistake.

correct step 3 : tells me that the funds will be credited as soon as i faxed them my invoice.

thank you was all i can say. of course, after i've shown concerned at her long working hours (still at work at 10pm!) and apologised too for adding my case to her workload.

i'm a happy woman once again. the kit kat that i just ate did help too. or perhaps its dar's love and concern that made my evening great? hee...